Shipping Policy
Order Processing
Each Aureon piece is made to order specifically for you. Please allow 2–5 business days for production before your order is shipped.
Processing times may occasionally be longer during holidays, promotional periods, or times of high demand.
Estimated Delivery Times
Once production is complete and your order has been shipped, estimated delivery times are:
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United States: 3–7 business days
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Canada: 5–10 business days
Please note that these are estimated delivery times and are not guaranteed. Weekends, holidays, customs processing, carrier delays, severe weather, and other circumstances outside our control may affect delivery times.
Shipping Rates
Available shipping methods and shipping costs are displayed at checkout before you complete your purchase.
Free shipping may be available for selected products, orders, or promotional periods when specifically stated on the product page or at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
You can also follow the status of your shipment through our Track Your Order page.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
Because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed once production has started or the order has been shipped.
If an order cannot be delivered due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply if the order needs to be reshipped.
Delayed, Lost, or Damaged Orders
If your tracking information has not updated for an extended period, your package appears to be lost in transit, or your order arrives damaged, please contact us at support@eriomall.com with your order number.
For damaged orders, please also include clear photographs of the item and packaging where possible.
We will review the issue with our production and shipping partners and work with you to determine the appropriate next step.
Customs, Duties & Taxes
International orders, including certain shipments to Canada, may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless these charges have already been collected at checkout, any applicable customs duties, import taxes, or additional fees are the responsibility of the customer.
Customs processing may also occasionally cause additional delivery delays.
Contact Us
If you have any questions about your order, shipping, tracking, or delivery, please contact us at:
We’ll be happy to assist you with any shipping-related questions.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.