Return & Refund Policy
Made-to-Order Products
Each Aureon piece is made to order specifically for you. Because our products are produced individually after an order is placed, we generally do not accept returns or exchanges for change of mind, personal preference, or incorrect size or color selection, except where required by applicable law.
Please review the product description, available colors, and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Email us at support@eriomall.com and include:
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Your order number
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A brief description of the issue
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Clear photographs showing the item and the problem
Once your request has been reviewed and approved, we may offer a replacement at no additional cost or issue a refund to your original payment method.
Please do not return an item unless we provide you with return instructions. In many approved cases involving damaged, defective, or incorrect products, returning the original item may not be necessary.
Size & Fit
We do not generally offer returns or exchanges when an incorrect size is selected by the customer.
Sizing information is provided on each product page to help you choose the most suitable fit. We strongly recommend reviewing the size guide before completing your purchase.
If you receive a size different from the one shown in your order confirmation, please contact us within 30 days of delivery and include photographs of the item and its size label.
Order Changes & Cancellations
Because orders may enter production shortly after being placed, please contact us as soon as possible if you need to request a change or cancellation.
We will do our best to accommodate your request; however, changes or cancellations cannot be guaranteed once production has started.
Unauthorized Returns
Please do not send products back to the address shown on the shipping label or directly to our production partners without contacting us first.
Returns sent without prior authorization may not be eligible for a refund and may not be returned to the sender.
Refunds
If a refund is approved, it will be issued to the original payment method.
Once processed, the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Contact Us
If you have any questions regarding damaged, defective, incorrect products, returns, or refunds, please contact us at:
We’re happy to help with any issues regarding your order.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.